These terms govern use of the RAM GOPAL & SONS website and its static order-request features. By using the site, you agree to use it lawfully and provide accurate information.
Nature of the website
The site presents product information and allows a visitor to generate an order-request reference. It has no backend and does not automatically transmit or accept an order. A displayed reference is for the visitor's records and is not an invoice, receipt or confirmation of acceptance.
Products and availability
Product descriptions and images are intended to help identification. Natural food products may vary in shade, shape and appearance. Availability, pack presentation, ingredients and pricing can change. Information should be confirmed before an order is accepted.
Prices and payment
Displayed prices are in Indian Rupees and may vary by selected size. Cash on Delivery is the only payment method shown. The website does not collect card, UPI, wallet or bank details. Delivery charges or taxes, where applicable, should be communicated separately before confirmation.
Customer responsibilities
- Provide complete and accurate contact and delivery information.
- Select the intended product, size and variant.
- Review ingredients and allergen-relevant information before consumption.
- Be available at delivery with the agreed Cash on Delivery amount.
- Store products according to the stated directions.
Allergens and suitability
Products may contain or be prepared around peanuts, tree nuts, gram flour, lentils, spices or other allergens. Ingredient lists on the site are summaries. Customers with allergies or dietary restrictions should seek current product information before ordering and should not rely solely on imagery.
Acceptable use
Do not misuse the site, attempt to interfere with its operation, introduce harmful code, impersonate another person, submit unlawful content or use automated methods that burden the hosting service.
Intellectual property
The RAM GOPAL & SONS name, supplied logo, page design, written content and product presentation are protected to the extent allowed by law. You may browse the site for personal retail purposes but may not republish or commercially exploit its content without permission.
Limitation and applicable rights
We aim for accurate, useful information but do not promise uninterrupted or error-free availability. Nothing in these terms excludes rights or liabilities that cannot lawfully be excluded under applicable Indian law.
Changes and contact
We may update these terms when the website or business process changes. Questions may be sent to info.ramgopalsons@gmail.com.
Formation of an order
No contract is formed merely by adding products to the cart, opening the order page, submitting the local form or receiving an automatically generated reference. An order is formed only after product availability, delivery terms, total charges and acceptance are separately communicated and agreed.
Order changes
Requests to change products, pack sizes, variants, quantities or delivery details are subject to availability and processing stage. A requested change is effective only after acknowledgement. Revised charges or delivery timing may apply.
Cash on Delivery conduct
Customers should arrange the agreed payment when delivery is completed. This website never requests card numbers, UPI credentials, one-time passwords, bank passwords or wallet access. Report any suspicious request pretending to be associated with the site.
Food quality and storage
Namkeen should be stored sealed in a cool, dry place away from moisture, strong odours and direct sunlight. Product freshness can be affected by opening, handling and storage after delivery. Always inspect the pack and follow label directions where supplied.
Product imagery and packaging
Website photographs are representative product presentations. Actual food shape, colour distribution and ingredient proportions may vary naturally. Packaging appearance may change without altering the identity of the product.
Website availability
We may update, suspend or withdraw parts of the website for maintenance, accuracy, security or operational reasons. Browser compatibility, localStorage settings or device restrictions may affect cart and form behaviour.
Third-party infrastructure
Hosting, browser, email and delivery services may be operated independently. RAM GOPAL & SONS is not responsible for independent services beyond the extent required by law, but will reasonably assist with verified issues relating to an accepted order.
Severability and waiver
If any provision is found unenforceable, the remaining provisions continue to apply. A delay in enforcing a right does not necessarily waive that right.
Governing framework
These terms are intended to operate under applicable laws of India. Any dispute should first be raised with us in good faith so the issue can be understood and, where possible, resolved informally.
Complete policy set
The Privacy Policy, Shipping Policy, Return & Refund Policy and Cancellation Policy form part of the website terms where relevant. In case of a conflict, mandatory legal rights prevail.